1. How to request a refund
Email [email protected] with subject “Refund Request.” Include your name, purchase email, order number if available, the product or service, purchase date, and reason. Do not send full card details. We aim to acknowledge requests within seven business days.
2. Workflow Leak Map Audit guarantee
The current Workflow Leak Map Audit includes a seven-day money-back guarantee measured from completion of the audit session. To qualify, you must complete the required intake, attend the session, participate in good faith, and request the refund within seven calendar days after the completed session because the audit did not provide a clear workflow diagnosis or next-step execution plan. The guarantee applies to the audit fee only and not to third-party costs, completed add-on work, or separately purchased implementation.
3. General 15-day request period
For an eligible Signalproof coaching, training, advisory, digital, or service purchase that does not state a different refund term, submit the request within fifteen calendar days of purchase. Eligibility may require that substantial delivery has not occurred, no more than 30% of a course or digital program has been accessed, and sensitive proprietary or downloadable materials have not been substantially consumed.
4. Clarity and Spotlight services
Before a scheduled session or production work begins, an eligible request may be considered under the applicable offer guarantee. Once a session, interview, recording, editing, strategy work, personalized assessment, or other material delivery has begun or been completed, the purchase is generally non-refundable except where the offer expressly promises otherwise or law requires. Approved rescheduling may be offered instead of a refund.
5. Subscriptions and recurring services
You may cancel future renewal using the method in your order or by contacting support before the renewal date. Cancellation stops future billing at the end of the paid term; it does not normally refund a current or prior billing period. If a longer minimum commitment, notice period, or custom cancellation term appears in a signed order, that term controls. Accidental duplicate charges and verified billing errors will be corrected.
6. Custom projects and implementation
Custom CRM, automation, funnel, AI workspace, consulting, content, design, implementation, migration, or advisory projects follow the milestone, deposit, cancellation, and refund terms in the applicable proposal, invoice, statement of work, or order form. Deposits, completed milestones, third-party fees, purchased licenses, reserved capacity, and approved out-of-scope work may be non-refundable where disclosed.
7. Digital products, courses, and downloads
Digital products are eligible only within the applicable request period and before substantial access, completion, download, copying, or use. Refunds may be declined after more than 30% of a course is completed or after sensitive proprietary materials have been accessed, except where law requires otherwise.
8. Events, books, and third-party purchases
Event tickets follow the terms shown on the event page or ticket. Purchases made through Amazon, app stores, marketplaces, payment partners, or other third parties may need to be refunded under that provider’s policy. Physical merchandise, if offered, must be unused and returned as instructed unless defective or otherwise protected by law.
9. Non-refundable circumstances
- Requests submitted after the applicable period.
- Completed or substantially delivered services without an applicable satisfaction guarantee.
- Missed sessions, failure to complete intake, or nonparticipation where delivery capacity was reserved.
- Custom work, approved milestones, third-party fees, licenses, and nonrecoverable costs where disclosed.
- Accounts terminated for fraud, abuse, unlawful conduct, chargeback misuse, or material breach.
10. Processing approved refunds
Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider and financial institution. We may request reasonable verification and may deduct only amounts permitted by the applicable offer, signed order, or law.
11. Chargebacks and billing problems
Please contact support first so we can investigate duplicate charges, service issues, cancellation records, or unauthorized transactions. This does not remove any lawful dispute right. Fraudulent or abusive chargebacks may result in suspended access and recovery of amounts lawfully owed.
12. Policy changes and contact
Changes apply prospectively unless law requires otherwise. The policy displayed or accepted at purchase, together with the offer and signed order, governs that transaction. Contact [email protected].